Warranty and Repair Policy

Warranty and Repair Policy

NOVATECH Warranty and Repair Policy

We provide a minimum two-year limited warranty on products sold through this website, covering defects in materials and workmanship from the date of purchase. Special warranty periods, if applicable, will be specified on the product page.

Upon purchase, you will receive a warranty certificate, which must be presented for warranty claims. If you identify a defect, contact us at [ffffjs1012@163.com] within 24 months of purchase. We will evaluate the claim and provide repair or replacement as appropriate. This warranty does not cover damage due to normal wear, misuse, improper maintenance, or unauthorized repairs.

For repair services, contact our customer support team for return instructions. Ensure products are securely packaged to prevent transit damage. Non-warranty repairs will be quoted, and service will proceed upon your approval. Post-warranty, you are responsible for all repair costs.

To protect your rights, retain your invoice and purchase receipt. For questions, contact our customer support team at [ffffjs1012@163.com].